Shipping & Delivery Policy

Thank you for choosing VENNZOR. We are committed to delivering your premium orders safely, efficiently, and as swiftly as possible across Europe. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Rates & Costs

We believe in transparency and straightforward pricing.

• Orders over €50: Free Premium Shipping.

• Orders under €50: A flat rate shipping fee of €4.99 applies.

All shipping costs will be clearly displayed at checkout before you finalize your payment.

2. Processing & Delivery Times

Because we curate the latest global trends from the USA and Korea, we optimize our logistics to ensure minimal transit times:

• Order Processing: All orders are processed within 1–2 business days (excluding weekends and holidays).

• Transit Time: Once shipped, delivery across Europe typically takes 3–5 business days.

• Our Shipping Partners: We partner exclusively with premium courier services, primarily DHL Express, to ensure your package arrives safely and directly at your doorstep.

Note: You will receive a notification email containing your tracking number as soon as your order has been handed over to the courier.

3. Tracking Your Order

Once your order is dispatched, you will receive a Shipping Confirmation email containing your DHL tracking number. You can monitor your shipment’s progress in real-time through our dedicated "Track Your Order" page or directly on the courier’s official website. Please allow 24 hours for the tracking information to update.

4. Customs, Duties, and Taxes

For all deliveries within the European Union (EU), all prices are inclusive of VAT and applicable duties. You will not incur any hidden fees or additional customs charges upon delivery. Your checkout total is final.

5. Damaged or Missing Shipments

Your satisfaction is our priority. If your package arrives damaged, or if an item is missing, please contact our dedicated customer support team immediately at support@vennzor.com.

Please retain all packaging materials and damaged goods, and include your order number and photos of the package so we can expedite a resolution or dispatch a replacement for you.

6. Address Corrections

Please ensure that your delivery address is accurate and complete at checkout. VENNZOR cannot be held responsible for shipments delivered to incorrect addresses provided by the buyer. If you notice an error in your shipping details, please email us immediately; once an order has been processed by the courier, we are unable to alter the destination.