Shipping & Delivery
At Vennzor, we strive to deliver your wellness, supplement, and cosmetic products safely, transparently, and efficiently. Below you will find detailed information about our shipping fees, estimated delivery times, and order processing workflows for Germany, Austria, and France.
1. Order Processing Time
We work diligently to prepare your package with the utmost care.
- Standard Processing Time: All orders are processed, packed, and dispatched within 1 to 2 business days (excluding weekends and regional public holidays).
- Order Cuts: Orders placed before 12:00 PM (CET) on business days are generally dispatched on the same or following business day.
- Notification: As soon as your package is handed over to our shipping partner, you will receive an automated dispatch confirmation email containing your tracking information.
2. Shipping Destinations, Rates & Transit Times
We ship exclusively using reliable shipping carriers, primarily DHL, alongside leading European postal and local courier networks to ensure safe transit of your premium wellbeing products.
We currently ship to Germany, Austria, and France under the following conditions:
| Destination Country | Estimated Delivery Time | Standard Shipping Fee | Free Shipping Threshold |
|---|---|---|---|
| Germany | 3 - 5 Business Days | €4.90 | Free on orders over €50.00 |
| Austria | 3 - 5 Business Days | €4.90 | Free on orders over €50.00 |
| France | 4 - 6 Business Days | €5.90 | Free on orders over €50.00 |
*Note: Delivery timeframes are estimates and cannot be 100% guaranteed due to potential carrier-side delays, extreme weather conditions, or local customs processes.
3. Taxes, Customs, and Import Duties (No Hidden Fees)
Although our corporate headquarters (VENNZOR LTD) is located in the United Kingdom, we manage our logistics processes to ensure a seamless experience for our European customers.
- All-Inclusive Prices: The prices listed on our product pages are inclusive of all applicable Value Added Tax (VAT) in Germany, Austria, and France.
- No Customs Duties: Orders shipped to Germany, Austria, and France will not face any customs duties, import fees, or processing charges upon arrival. The price you pay at checkout is final.
4. Order Tracking
Transparency is key to building trust. Every package we dispatch includes a tracking number.
Once your order has been dispatched, you will receive an email containing a link to track your package on the carrier’s portal. You can monitor its transit progress directly from dispatch to your doorstep.
5. Unsuccessful Delivery Attempts and Incorrect Addresses
- Incorrect Addresses: Please ensure your delivery address is accurate and complete during checkout. Vennzor cannot be held responsible for undeliverable shipments caused by incomplete, incorrect, or outdated address inputs.
- Delivery Failures: If the carrier is unable to execute delivery because you are not at home, they will generally leave a notification card or deliver the package to a local post office or pickup point. Packages not collected within the carrier's specified timeframe (typically 7-10 days) will be returned to our warehouse. Redelivery of returned packages may be subject to additional shipping charges.
6. Damaged Packages In Transit
We pack our supplements and cosmetics securely to withstand shipping hazards. However, if your package arrives visually damaged or tampered with:
- Please photograph the damaged package prior to opening it.
- Inspect the contents carefully. If any items are broken or damaged, please contact our support team at team@vennzor.com within 48 hours of receipt.
- We will coordinate with our shipping carrier and arrange for a free replacement or full refund immediately.
7. Contact Support
If you have any questions regarding your shipment, need tracking assistance, or require shipping adjustments, please contact us:
VENNZOR LTD
Email: team@vennzor.com