Terms & Conditions

Welcome to Vennzor. These Terms & Conditions govern the contractual relationship between VENNZOR LTD ("we", "us", or "our") and any consumer placing an order ("you" or "the customer") on our online store. Please read these terms carefully before placing an order.

By accessing our website and placing an order, you agree to be bound by these Terms & Conditions. Our store is hosted on Shopify, which provides us with the e-commerce platform to sell our nutritional supplements and beauty/cosmetic products to you.

1. Scope and Seller Identity

These Standard Terms & Conditions apply to all sales, contracts, and deliveries initiated via the Vennzor online store to consumers residing in the European Union, specifically targeting Germany, Austria, and France.

The contract is concluded with the website operator:

VENNZOR LTD
128, City Road
London, EC1V 2NX
UNITED KINGDOM

  • Company Registration Number: 17393840 (England and Wales)
  • VAT Identification Number: In the process of registration
  • Official Contact Email: team@vennzor.com

2. Product Presentation and Contract Formation

The presentation of products in our online store does not constitute a legally binding contract offer by us, but is an invitation for you to place a binding order.

  • Your Offer: By completing the checkout process and clicking the "Buy Now" (or equivalent legally compliant binding button, e.g., "Kaufen" / "Commande avec obligation de paiement"), you submit a legally binding offer to purchase the goods in your shopping cart.
  • Our Acceptance: Upon submitting your order, you will receive an automated email acknowledging receipt of your order ("Order Confirmation"). This confirmation does not constitute a binding acceptance of your offer. The purchase contract is only formed when we explicitly accept your order via a separate shipping confirmation email or when we dispatch the goods to you.

3. Prices, Taxes, and Payment

  • Pricing: All prices displayed in our store are denominated in Euros (EUR) and include the statutory value-added tax (VAT) applicable in your country of delivery. Shipping costs are detailed separately before you place your order.
  • Payment Methods: We accept payments securely via Stripe and its integrated payment methods. By providing your payment details, you authorize us to charge the respective amount through the secure payment processor.
  • Retention of Title: The delivered goods remain the property of VENNZOR LTD until full payment is successfully received.

4. Delivery, Shipping, and Risk Transfer

  • Delivery Areas: We currently process and deliver orders to Germany, Austria, and France.
  • Fulfillment and Shipping Partners: Deliveries are executed via DHL and other reputable European postal or courier partners.
  • Transfer of Risk: For consumers, the risk of accidental loss or damage to the goods transfers to you as soon as the physical delivery is executed to your designated address or shipping proxy (in accordance with EU consumer rules).

5. Statutory Right of Withdrawal (14-Day Return Policy)

Consumers residing in the European Union have a statutory right of withdrawal of 14 days without giving reasons. The withdrawal period begins on the day you, or a third party designated by you, take physical possession of the goods.

A. Important Hygiene Exceptions (Nutritional Supplements & Cosmetics)

Pursuant to Article 16(e) of EU Directive 2011/83/EU, the right of withdrawal does not apply to:
"the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery."

Therefore, nutritional supplements, skincare creams, and cosmetic items can only be returned if their original protective seals, wraps, or packaging remain completely unopened and intact. Once a supplement bottle or cosmetic container is unsealed or opened by the customer, your statutory right of withdrawal is forfeited for health protection and safety reasons.

B. Exercising Your Right of Withdrawal

To exercise your right, you must inform us via a clear, unambiguous statement of your decision to withdraw from the contract before the 14-day period expires by contacting us at **team@vennzor.com**.

You must return the goods to our return address at your own expense without undue delay, and in any event no later than 14 days from the day on which you communicate your withdrawal to us.

6. Legal Guarantees of Conformity (Gewährleistung)

If the delivered goods are defective or do not conform to the sales contract, you are entitled to your statutory consumer rights. Under EU law, you have a statutory guarantee of conformity of two (2) years from the delivery date of the goods.

  • For defective goods, you may request supplementary performance (repair or replacement). If this fails, is impossible, or is unreasonable, you may demand a reduction in price or cancel the contract.
  • Please inspect goods upon delivery and report any visible transit damages or errors immediately to our support team at **team@vennzor.com**.

7. Limitation of Liability

We are fully liable for damages caused by intent or gross negligence by us, our legal representatives, or our assistants. We are also liable for breaches of material contractual duties (obligations whose fulfillment is necessary for the proper execution of the contract) due to slight negligence, but such liability is limited to foreseeable, typical damages.

The above limitations of liability do not apply to claims involving injury to life, body, or health, or to claims arising under statutory product liability laws.

8. Dispute Resolution (ODR Platform)

The European Commission provides an online platform for alternative dispute resolution (ODR). You can access the platform via this link: https://ec.europa.eu/consumers/odr.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

9. Applicable Law and Jurisdiction

These Terms & Conditions and any contract concluded under them shall be governed by the laws of England and Wales. However, if you are a consumer residing in the European Union (Germany, Austria, or France), this choice of law does not deprive you of the mandatory consumer protection provisions of your country of habitual residence (pursuant to Article 6(2) of the Rome I Regulation).

10. Severability and Amendments

Should any provision of these Standard Terms & Conditions be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. We reserve the right to amend these Terms & Conditions at any time to reflect legal changes or business adjustments. The version active at the time of your purchase governs the contract.