Frequently Asked Questions

Standard shipping to Germany and Austria takes 3 to 5 business days, and 4 to 6 business days for France. All orders are processed and shipped securely via tracked DHL delivery.

No. Although our corporate headquarters is located in the UK, we manage our logistics to ensure that all orders shipped to Germany, Austria, and France are fully pre-cleared. The price you pay at checkout includes all applicable VAT, and there are absolutely no hidden customs fees.

Once dispatched, tracking links can take up to 24 to 48 hours to update on the DHL portal as the package scans through transit hubs. If your tracking hasn't updated after 48 business hours, please reach out to us at team@vennzor.com.

We process all transactions securely through Stripe. We accept major credit cards (Visa, Mastercard, American Express), alongside safe local European payment methods active during checkout.

Yes, completely. All payments are processed through Stripe, which is certified as a Level 1 PCI-DSS Service Provider—the highest security standard available in the payments industry. Your credit card details are encrypted and never stored on our servers.

Because we strive to dispatch packages quickly (within 1 to 2 business days), orders can only be modified or canceled if they have not yet been processed by our warehouse. Please email us immediately at team@vennzor.com with your order number to check eligibility.

Due to strict health protection and hygiene reasons under EU consumer law, we cannot accept returns for nutritional supplements or cosmetics that have been opened or unsealed. Products must remain completely sealed in their original protective packaging to be eligible for a return within 14 days.

For voluntary returns (exercising your 14-day statutory right of withdrawal), you must bear the direct cost of return shipping. If you receive an item that is damaged, defective, or incorrect, Vennzor will cover the return costs by providing a pre-paid shipping label.

Yes. Vennzor partners only with established global brands that adhere strictly to European safety standards. All dietary supplements and cosmetic formulations are manufactured, tested, and certified in full compliance with EU regulations.

To preserve their quality and potency, supplements should be stored in a cool, dry place, away from direct sunlight, moisture, and heat. Always ensure the cap is tightly closed after use and keep them out of reach of children.

Our cosmetics are selected for their premium and dermatologically compliant formulations. However, because skin types vary, we always recommend reviewing the detailed ingredient list on the product page and performing a patch test on a small area of skin before regular use.